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Privacy Policy

Last updated: December 2025

1. Introduction

Am I Open? (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our service.

This Privacy Policy applies to both amiavailable.co.uk (for tradespeople) and amiopen.co.uk (for retail/hospitality businesses), which are operated as a single service.

2. Data Controller

The data controller is Freddy Smith, a sole trader based in the United Kingdom. Contact: hello@amiavailable.uk

3. Information We Collect

We collect the following information:

From Business Users:

  • Account information: Email address when you sign up
  • Profile information: Business name, service type, area served, and contact details you choose to display
  • Usage data: Basic analytics about how you use the service
  • Payment information: Processed securely by Stripe; we do not store card details

From Customers/Visitors:

  • Enquiry information: Name, contact details, and message content when submitting enquiries
  • Waitlist information: Email address and business type preference if joining our pre-launch waitlist

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract: To provide the service you've signed up for
  • Legitimate interests: To improve our service and prevent fraud
  • Consent: For marketing communications (you can withdraw at any time)
  • Legal obligation: Where required by law

5. How We Use Your Information

We use your information to:

  • Provide and maintain the Am I Open? service
  • Display your public status page to potential customers
  • Forward enquiries to you from potential customers
  • Process payments and manage subscriptions
  • Send service-related communications (account updates, important notices)
  • Improve our service and develop new features
  • Prevent fraud and abuse

6. Information Sharing

We do not sell your personal information. We share data only with:

  • Stripe: For payment processing (UK/EU data centres)
  • Supabase: For secure data storage (EU data centres)
  • Vercel: For website hosting
  • Legal requirements: If required by law, court order, or to protect our rights

7. Public Information

When you create a status page, your business name, service type, area served, availability status, custom messages, and any contact details you add will be publicly visible on the internet. Only add contact information you are comfortable sharing publicly.

8. Data Retention

We retain your data as follows:

  • Active accounts: Data retained while your account is active
  • Deleted accounts: Personal data deleted within 30 days
  • Enquiries: Retained for 12 months, then anonymised or deleted
  • Waitlist emails: Retained until launch, then converted or deleted
  • Legal/financial records: Retained as required by law (typically 6 years)

9. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Portability: Export your data in a machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Restriction: Request restricted processing in certain circumstances
  • Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at hello@amiavailable.uk. We will respond within 30 days.

10. International Transfers

Your data is primarily stored in the EU. Where data is transferred outside the EU/UK (e.g., to US-based service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Cookies

We use essential cookies only to keep you logged in and maintain your session. We use Vercel Analytics for basic, privacy-friendly usage statistics. We do not use tracking or advertising cookies. See our Cookie Policy for details.

12. Security

We use industry-standard security measures including encryption in transit (HTTPS), encryption at rest, secure hosting, access controls, and regular security reviews to protect your data. However, no internet transmission is 100% secure.

13. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

14. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through the service. The “Last updated” date at the top indicates when this policy was last revised.

15. Complaints

If you have concerns about how we handle your data, please contact us first at hello@amiavailable.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

16. Contact

For privacy-related questions, contact us at hello@amiavailable.uk